Massaro Restoration specializes in insurance-related property restoration in the Pittsburgh area. Unlike general contractors, Massaro Restoration knows how to document scope for carrier review, submit supplement requests for missed line items, and negotiate reconstruction pricing that reflects the actual cost of restoring your home to pre-loss condition.
Get in touch
Tell Massaro Restoration about your claim. Most inquiries get a reply the same day.
Detailed estimate prepared in a format the carrier expects (Xactimate).
3
Build-back
Repairs scheduled and completed to match pre-loss condition or better.
4
Final walkthrough
Sign-off, warranty, and assistance with any supplement items the adjuster approves.
Service area
Pittsburgh, PA
Pittsburgh
Pittsburgh metro area
Pennsylvania statewide
Why hire a licensed restoration contractor in Pennsylvania
You choose your own contractor
Preferred-vendor networks work for the carrier, not for you. You have the right to choose any licensed contractor for any covered repair.
Carrier-direct billing
Most emergency mitigation and approved reconstruction bills go direct to the carrier using industry-standard pricing — you handle the deductible, not the whole invoice.
Supplements reflect reality
Carrier scopes often miss items that become obvious only during demo. A good contractor documents and submits supplements for approved additional scope.
Representative outcomes
Typical restoration contractor results on common claim types in Pennsylvania. Actual outcomes depend on policy language, damage, and timing.
$14K → $62KWater damage
Burst supply line, kitchen ceiling collapse
A Pittsburgh homeowner came home to a ceiling already on the floor — an upstairs supply line had failed overnight. The carrier's field adjuster scoped cosmetic drywall repair and a fraction of the flooring. Reopening the claim with proper moisture mapping, cabinet box damage documentation, and code-required electrical work moved the settlement from roughly $14K to $62K — enough to replace the full affected floor and bring the home back to pre-loss condition.
Smoke-damage contents recovery
Fire and smoke
A contained kitchen fire left structural damage limited — but smoke and soot traveled through the HVAC into every room. The carrier's initial scope treated contents as cleanable. Line-by-line inventory, independent hygienist testing, and non-salvageable declarations for soft goods brought contents recovery from about $9K to over $50K, plus ALE for the family's temporary stay.
Carriers restoration contractors commonly handle
If your policy is with any of these, Massaro Restoration can help.
State FarmAllstateFarmersTravelersUSAALiberty MutualNationwideProgressive
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Questions people ask
Do I have to use the contractor my insurance company recommends?
No. You have the right to choose your own licensed contractor for any covered repair. Preferred-vendor networks work for the carrier — not for you. Massaro Restoration works directly with your adjuster, but advocates for the scope of work your home actually needs.
Does Massaro Restoration bill my insurance directly?
In most cases, yes. Emergency mitigation is typically billed direct-to-carrier using industry-standard pricing (Xactimate). You'd be responsible for your deductible and any non-covered upgrades.
What if the carrier's estimate doesn't cover the repairs?
Underpayment happens often. Massaro Restoration prepares supplement requests — itemized line-by-line documentation showing what the carrier missed — and resubmits for payment. Most supplements get approved when properly documented.
How fast can you start mitigation?
Same day in most cases. Speed matters — secondary damage (mold, warping, structural) starts within 48–72 hours of a water loss. The faster mitigation begins, the more your carrier covers.
Answers based on restoration contractor best practices in Pennsylvania. Massaro Restoration can speak to your specific situation in a free call.
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