Public Adjuster Firm — Austin, TX
No Settlement, No Fee — Your Advocate in Every Claim
Replies within 24 hours
Insurance Claim Hero LLC was founded by Andy Rouhafzai after he personally experienced what too many policyholders face: two burst-pipe water damage claims, shady adjuster tactics, delayed responses, and a wrongful denial. He founded ICH in 2023 so no one else has to fight that battle alone. As a licensed Texas public adjuster, Andy works exclusively for policyholders — never the carrier — handling the documentation, negotiations, and follow-through so you can focus on getting your life back. ICH operates on a contingency basis: if you don't recover, you don't pay.
Tell Insurance Claim Hero about your claim. Most inquiries get a reply the same day.
Share what happened. Review your policy and damage. No cost, no pressure.
On-site assessment, photos, measurements, and scope of loss — the record carriers take seriously.
Your claim is filed, tracked, and negotiated on your behalf with a clear paper trail.
You only pay if you recover — a percentage of what's collected. No recovery, no fee.
State license
3118729 · TX
Issued by Texas Department of Insurance
A licensed public adjuster is the only claims professional legally allowed to represent you — the policyholder. Field adjusters and independent adjusters work for the insurance company.
Claims move faster and pay fairer when the paperwork, photos, and scope of loss are prepared the way carriers expect. That's the whole job.
Contingency-fee billing means no out-of-pocket cost. The percentage is disclosed in writing upfront and regulated by state law.
Even a claim you already settled can be reopened. Supplements on missed line items are common — and often substantial.
A Round Rock homeowner received an initial estimate covering only cosmetic repairs after a major hail event. ICH re-inspected the property, documented full structural damage to the roof deck and gutters, and negotiated a complete replacement-cost settlement.
Carrier denied a burst-pipe water loss citing a "gradual leak" exclusion. ICH engaged an independent plumber, documented the sudden failure, and successfully reversed the denial — securing full remediation and repair coverage.
A San Antonio restaurant owner's wind damage claim was settled by the carrier at ACV with significant depreciation holdbacks. ICH documented recoverable depreciation and code-upgrade supplements, recovering the full replacement cost plus business interruption losses.
If your policy is with any of these, Insurance Claim Hero can help.
Be the first to share your experience with Insurance Claim Hero.
A licensed public adjuster works for you — the policyholder — not the insurance company. They document your damage, interpret your policy, and negotiate directly with the carrier so you recover the full amount you're owed. Insurance Claim Hero handles the paperwork, inspections, and calls so you can focus on getting your life back together.
Public adjusters in Texas work on contingency — a percentage of the settlement they recover. There's no upfront cost. If you don't recover, you don't pay. Fee percentages are regulated by state law and disclosed in writing before any work begins.
The earlier the better. Bringing Insurance Claim Hero in before you file (or right after you file) means the damage gets documented properly from the start. But even after a denial, delay, or lowball settlement, a public adjuster can re-open the claim and pursue a supplement — Texas law allows it.
The opposite, usually. Carriers respond faster when there's a licensed professional managing the paper trail, deadlines, and inspections. Insurance Claim Hero knows what documentation the carrier needs and how to move the claim forward without the back-and-forth that stalls most homeowners.
A field adjuster works for the insurance company — they come out to assess damage on the carrier's behalf. A public adjuster works only for you. Same job title — opposite sides of the table.
Answers based on public adjuster best practices in Texas. Insurance Claim Hero can speak to your specific situation in a free call.
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